Since we have different storage locations and work with different producers, you may receive your products in different packages. So don't worry if you don't receive everything at the same time.

Our average delivery times are between 7 and 15 working days. It is possible that some packages may take a little longer than that.

However, if you still haven't received your package after 35 working days after ordering, then we will give you a full refund and you can keep the item when you receive it.

Please contact us at  mailservice@frillnation.com to report an item not received

We process the orders you place quickly, usually within 12 hours.

For this reason, you have 12 hours after ordering to send a cancellation or modification email to  mailservice@frillnation.com 

Despite our careful selection of trusted carriers,
your package may arrive damaged.

In
this case or in the case of a design defect, please contact us at mailservice@frillnation.com

with
the following details:

Your order number

The description of the problem (wrong / faulty item, ...)

A photo or a video

You
will not need to return the product and we will refund the amount of your order
directly to you in the form of a voucher (if you would like another form of
refund, please let us know).

We accept the following methods of payment on our
website: Visa, American Express, MasterCard, Debit Cards, PayPal and Bank
Cards.

To protect your personal information, we take
reasonable precautions and follow industry best practices to ensure that it is
not lost, misappropriated, accessed, disclosed, altered or inappropriately
destroyed.

If
you provide us with your credit card information, it will be encrypted through
the use of the SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is
100% secure, we follow all the requirements of the PCI-DSS standard and
implement additional standards that are generally accepted by the industry.